Refund policy

Returns

We offer returns on eligible items requested within 14 days of delivery.

To be eligible for a return, items must be unworn, unused and unwashed, with all original tags, packaging and hygiene liners intact. Proof of purchase may be required.

For hygiene reasons, swimwear with removed hygiene liners or seals, signs of wear, washing, fragrance, cosmetics, tanning products or damage cannot be returned unless faulty.

To request a return, please contact us at hello@willowandwave.co.uk.

Returns must be approved before being sent back. To protect operational privacy, our returns address is provided once a return request has been reviewed and approved.

Returns sent without prior approval will not be accepted.

If your return request is approved, we will provide instructions on how and where to send your package. 

You can always contact us with any return-related questions at hello@willowandwave.co.uk.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged or incorrect.

Original shipping charges are non-refundable unless required by applicable law.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Once approved, refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned item, in accordance with applicable consumer law.

Exchanges

Exchanges are subject to stock availability.

If you require a different size, we recommend requesting a return and placing a new order for the preferred size.

Sale Items

Items marked as Final Sale, Clearance, or otherwise identified as non-returnable cannot be returned unless faulty.

UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Faulty Items

If you believe your item has developed a manufacturing fault, please contact us as soon as possible at hello@willowandwave.co.uk with your order number, a description of the issue, and photographs where possible.

We will assess the issue and advise on the appropriate next steps. Nothing in this policy affects your statutory rights under UK consumer law in relation to faulty or misdescribed goods.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You may be required to provide proof of purchase.