Shipping policy

Processing Times

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

United Kingdom

Standard Delivery

  • £3.50
  • Free on orders over £100
  • Estimated delivery: 2–5 business days

Express Delivery

  • £6.50
  • Estimated delivery: 1–2 business days

European Union

Standard EU Delivery

  • £15.00
  • Estimated delivery: 5–10 business days

Please note that local customs duties, taxes, and import fees may apply upon arrival and are the responsibility of the customer.

International Delivery

Standard International Delivery

  • £20.00
  • Estimated delivery: 5–10 business days

We currently ship to selected international destinations including Australia, New Zealand, United States, Canada, United Arab Emirates, Singapore, Hong Kong SAR, Japan, South Korea, Malaysia, Israel, Norway, and Switzerland.

International customers may be required to pay customs duties, taxes, or import fees upon delivery. These charges are determined by local customs authorities and are the responsibility of the customer.

Customs & Import Duties

Orders shipped outside the United Kingdom may be subject to customs duties, import taxes, and handling fees imposed by the destination country.

Willow & Wave is not responsible for any customs charges, import duties, taxes, or delays caused by customs clearance procedures.

Delivery Delays

While we aim to meet all estimated delivery timeframes, delays may occasionally occur due to carrier issues, customs processing, weather conditions, or other circumstances beyond our control.

Incorrect Addresses

Please ensure all shipping information is entered correctly at checkout. Willow & Wave cannot be held responsible for orders shipped to incorrectly entered addresses.

Lost or Damaged Parcels

If your order arrives damaged or has not been received within the expected delivery timeframe, please contact us at hello@willowandwave.co.uk and we will work with the carrier to investigate the issue.

Contact Us

For any shipping-related enquiries, please contact:

Willow & Wave, hello@willowandwave.co.uk